Meet the Team at Yeovil Audi: Faye, Sales Administrator
Faye is a Sales Administrator at Yeovil Audi, playing a vital behind-the-scenes role in ensuring every new and used Audi is processed correctly and ready for customer handover. With experience across reception, service and sales administration, Faye brings a broad understanding of the business and helps keep everything running smoothly.
Who Is Faye at Yeovil Audi?
Faye has been part of the Yeovil Audi team for nine years, having worked across three different departments within the business. She began her career with three years on reception, where she was the first point of contact for customers. She then moved into the Service department for another three years, taking on a more challenging role before transitioning into Sales Administration, where she has now been for three years.
Her journey is a strong example of the internal development and long-term career opportunities available at Yeovil Audi.
What Does a Sales Administrator Do at Yeovil Audi?
As a Sales Administrator at Yeovil Audi, Faye is responsible for managing the administration behind all new and used Audi vehicles. This includes ordering new Audi models directly from the factory and processing used vehicles onto the system once they have been purchased by the management team.
She also prepares vehicle invoices, sets up important products such as APEX insurance, SMART insurance and warranties, and ensures that all documentation is correct and ready ahead of customer handover. By working closely with the Sales team, Faye helps ensure every customer receives a smooth and professional experience when collecting their Audi from Yeovil Audi.
Key Skills Needed for Sales Administration at Yeovil Audi
Organisation is one of the most important skills in Faye’s role. With multiple vehicles, orders and deadlines to manage at any one time, it is essential to know what is happening and when. Strong communication and listening skills are equally important, as the role involves working closely with Sales colleagues and understanding customer needs.
The ability to multitask in a busy Audi showroom environment is crucial, along with flexibility and empathy when priorities change or urgent requests come in. The role has continued to evolve, particularly with Yeovil Audi’s move to a paperless system, which has improved efficiency while requiring the team to adapt to new ways of working.
Experience Across Departments at Yeovil Audi
Having worked in reception, service and sales administration, Faye has a well-rounded understanding of how the Yeovil Audi operates. This experience allows her to support other departments when needed, whether that means helping the Service team during busy periods or stepping in to cover reception.
Her knowledge of different roles across the business helps maintain consistency and a high level of customer service throughout the dealership.
Working at Yeovil Audi: Team Culture and Support
Faye describes Yeovil Audi as a friendly, supportive place to work, where team members are always willing to help one another. She highlights the open-door approach from management and the strong sense of teamwork across departments.
She was supported at every stage of her career progression, with managers encouraging her to take on new challenges and move between departments when opportunities arose. This supportive culture has helped her grow in confidence and develop a long-term career within the business.
From Baking to a Career at Yeovil Audi
Before joining Yeovil Audi, Faye spent 30 years working in her family-run coffee shop, where she managed the kitchen and baked cakes. Moving into the automotive industry was a big change. Thanks to the training, patience and belief shown by the Yeovil Audi team, she quickly developed new skills and built a successful career within the business. Her story reflects Yeovil Audi’s commitment to supporting people from all backgrounds.
Favourite Audi Model at Yeovil Audi
If Faye could choose any Audi to drive for a week, her pick would be the Audi TT or the Audi A5. She loves the sleek, sporty design of both models and is particularly drawn to their elegant shape and styling.
Life Outside Work at Yeovil Audi
Outside of work, Faye still enjoys baking cakes for family celebrations, particularly birthdays. She also loves reading, going to the theatre and enjoying weekend breaks away with family and friends.
Accurate at time of publication [January 2026].